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Many people may dismiss this as a political soap opera, but it’s an important warning to businesses of all sizes.

The Good Delivery. President-elect Donald Trump speaks with confidence. He talks conversationally with reporters the same way he might talk with friends or strangers he just met. Generally, he [...]

The NFL’s public relations strategy must not be one-dimensional.

We don’t know if the writer is correct, but he reminds us about a key point regarding public relations that is worth repeating.

When the media contact you about complaints, don’t imply the customers are to blame.

We understand the importance of repeating key messages, but provide the public information that actually is … well … information.

So why employ law firms, which because of their previous working relationship, might erode to even the slightest degree the trust in an internal investigation?

You may make more money, but did you lose your reputation in the meantime?

New leaders sometimes focus on their expanded responsibilities as well as internal political pressures, putting face time with employees on the back burner. Barra is taking a powerful leadership [...]

In the company’s effort not to create panic, it must still lay out the realistic possibilities for customers