Social media channels often are better ways to communicate than websites, and it would be refreshing if more companies didn’t leave those options out in the cold.
On one hand, Toyota’s statement takes the proper road in detailing how the company has changed and how those changes place a supreme focus on consumer safety issues. On the other hand, the U.S. [...]
This letter is still one step ahead of many other businesses. And moving companies from robotic to personal communications takes one long step at a time.
