Source: Pew State of the News Media 2013 In local TV, sports, weather and traffic now account on average for 40% of the content produced on the newscasts studied while story lengths shrink. [...]
Handling reporters who interrupt you before you finish an answer Adjusting facial gestures that send negative messages to reporters and viewers Managing questions that make someone animated and [...]
Even the angriest callers are willing to forgive a perceived wrong if a business communicates with them directly and genuinely tries to explain itself.