Employee Communications: Do You Hear Me?
"What are words for? When no one listens anymore." The early 1980s song "Words" from Missing Persons aptly sums up today's growing epidemic: the lost art of listening. Listening is a powerful [...]
Employee Communications: Listen To The Work
As leaders rise through the ranks, it’s easy to become so engrossed in the bigger picture items (not to mention the politics). Memories of work life on the front lines fade over time. Ultimately, [...]
Media Training: Tips When Employees Screw Up
Make someone available to talk with the media. Don’t hide behind “no comment” or lame, emailed statements. Apologize and share your disappointment in strong, [...]
Employee Communications: Let Me Hear Your Body Talk
A furrowed brow might say, “Don’t talk to me.” A faint “hi” or even lack of acknowledgement in the hallway might translate into, “I’m disappointed in your performance.”
Public Relations: 10 Ways To Prepare For A Protest
If your business ever faces such a situation and you have a heads up, how do you prepare?
Employee Communications: No Reply At All
Leaders: Ask yourselves what message you are sending to employees when you do not acknowledge their emails or voicemails. What assumptions might they make if they do not hear back from you? What [...]
Employee Communications: The Real Work World
Touting the benefits and all of the positive work experiences is obviously a great thing, but what about showing a little more behind the curtain?
Employee Communications: When good workers dump you, avoid nasty break-ups
When awkward goodbyes become a trend, an employer gets a reputation.