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Crisis Communications: How You Can Learn From Airport Bed Bugs

The Phoenix Business Journal reported Phoenix Sky Harbor International Airport removed padded benches on Halloween after a complaint of a potential bed bug infestation. According to the news [...]

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Crisis Communications: How To Handle The Words “Go F-Yourself”

If people are criticizing you publicly, how can you avoid telling them to "go F-yourself." Maybe you prefer "eat s---t" or stop being an "a------"? And if you utter those words, what then?  Tip [...]

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