I Wore The Wrong Shoes To My Presentation

Did I mention my presentation focused on preparing ahead of time for a potential media crisis? The mismatched shoes, forgotten laptop and missing handout did not strengthen my self validation on [...]

American Airlines Incident: Why You Should Media Train Employees Even If They Won’t Talk To Reporters

    When I worked as a television reporter and arrived on the scene of an incident involving a company, I normally first encountered a frontline employee before one of the [...]

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Preparing For A Media Crisis

10 Tips To Lose Credibility With News Media

Make major shifts in key messages within short periods of time. Make statements that don’t match actions. Prohibit certain news outlets from attending media briefings. Ask reporters to profile [...]

Good, Bad And Ugly Of President-Elect Trump’s News Conference

The Good Delivery. President-elect Donald Trump speaks with confidence. He talks conversationally with reporters the same way he might talk with friends or strangers he just met. Generally, he [...]

10 PR Lessons From President’s First News Conference Since Trump’s Election

President Obama’s first news conference since the election of Donald Trump offers more than additional fodder for a nation divided politically. Business leaders should study the news conference [...]

Disney’s 14 PR Lessons To Help Make Businesses The Happiest Ones On Earth

We recently visited Walt Disney World in Florida. You don't need a billion-dollar budget for your business to put some similar ideas in place.

Presidential Debate’s 7 Lessons For Business Leaders

Share stories. Hillary Clinton shared the story of a Las Vegas girl to relay the candidate’s position on immigration. Share personal stories to humanize and effectively illustrate your key [...]

Jim Mora’s 7 Media Lessons For Business Leaders

It is not positive when people characterize your response to an answer as a "rant." Imagine the reactions from clients, employees and the media if a business executive answered a question in such [...]