Media Training

Believe it or not, real life often imitates art minus the laugh track, except the people laughing are viewers at home.

Well played Mark Jackson. You may have provided us the game's greatest move.

The first lesson is to not fear saying," I don't know."

When the media contact you about complaints, don’t imply the customers are to blame.

Click here to read our GM story on Ragan.com.

Several people publicly discussing how an Oklahoma State University basketball player shoved a fan during a game skillfully handled the media.

Your strategy for handling those situations should stretch beyond not responding or driving away.

The public has blasted this news conference, so you may wonder why we didn't award the company an F.

Don't repeat negative questions back to reporters.