I’m a former TV investigative reporter. People often called me to help resolve their problems. Some complaints were baseless. Some I resolved behind the scenes. Others led to on-air special reports. Now I sometimes share our consumer experiences, knowing others likely have faced similar situations. We also believe sharing these stories is part of the essence of social media.
After receiving my appeal and a letter from my doctor, a health insurance company offered me coverage.
As I explained in an earlier blog, the health insurance initially denied me coverage, citing information in my medical records I was previously unaware of. I called my doctor, who explained the information in question is within the normal range. He was surprised the health insurance company denied me coverage due to that reason. On my behalf, the doctor wrote a letter, saying I’m in excellent health and clarifying any misunderstandings.
Healthcare is a significant issue affecting Americans. After writing our blog, others shared their stories. Social media allows us to collaborate on our discussions and realize we often share experiences. And sharing our stories can sometimes make a difference.