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The day after Mitt Romney’s convention speech discussing how he can help families regain a fistful of dollars, I read more about Clint Eastwood and his chair than the Republican candidate. [...]

Most reporters can probably take at least small steps on their own to improve these issues.

In this business, you must have much chutzpah

People will work to their advantage your lack of knowledge.

Invite an honest person to join you, someone who won't be afraid to tell you your lipstick is on your teeth, makeup is smudged, hair is out of place and sweat is making you shiny.

Even the angriest callers are willing to forgive a perceived wrong if a business communicates with them directly and genuinely tries to explain itself.

Make your numbers stand out more by putting them in context.

This episode raises questions about more than football.

Breaking news: People will retweet and share your content if they like it especially if they are loyal customers, or in this case, readers.

Every four years, when a presidential candidate announces his VP pick, the media analyzes the choice until someone waves a new shiny object in front of their faces.